Factors Influencing Online Banking Acceptance - 904 Words

Factors influencing online banking acceptance: 1. Security: (Joseph; Stone, 2003) have said that the internet deals with a huge number of various financial transactions like customer payments, securities transactions applications for insurance acquisitions or loans. The result of the intention of the internet is to be an open network which means a high security risks are implicated with financial transactions. Today, different techniques and standards are presented in order to control these risks. Basic requirements are as follows: customer and financial institution have to trust each other; private data have to be encoded. No third party can be able to quickly get access to the private information such as financial transactions; It necessary to be guaranteed that the receiver and the sender have the same intentions. Gautam and Khare (2014) also reference about security issues in online banking by saying â€Å"Security violation can be categorized as Violation with serious criminal intention, Violation by casual hackers or Flaws in systems design and/ or set up leading to a security violation. E-banking system users still face the security risks with unauthorized access† (Gautam and Khare, 2014). (Mohammad, 2008) has a study about the emerging gap between banks’ expectations (or at least what their written customer policy agreements imply) and users’ actions related to the security requirements of online banking, the study discussed the issue about using online bankingShow MoreRelatedAn Analysis of Online Banking Usage Intentions: an Extension of the Technology Acceptance Model9543 Words   |  39 PagesANALYSIS OF ONLINE BANKING USAGE INTENTIONS: AN EXTENSION OF THE TECHNOLOGY ACCEPTANCE MODEL By Amin, Hanudin Publication: International Journal of Business and Society Date: Wednesday, July 1 2009 ABSTRACT Purpose - This study is aimed at investigating the factors influencing the online banking acceptance in Kota Kinabalu, Northern Borneo, Malaysia. 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